Help Center (FAQs)

Last Updated: January 2026

Welcome to the Attatwir Help Center. This page provides answers to the most frequently asked questions about ordering, shipping, payments, returns, refunds, and account-related topics. Our goal is to make your shopping experience as smooth and transparent as possible.

If you do not find the information you are looking for, our customer support team is available to assist you.

1. Ordering

How do I place an order on Attatwir?

• Browse our collection of clothing and accessories.
• Select your preferred size and quantity.
• Add items to your cart.
• Proceed to checkout and complete payment.
• You will receive an order confirmation email once your purchase is successfully placed.

Can I modify or cancel my order after placing it?

• Yes, but only before the order enters processing.
• Requests must be made as soon as possible.
• Once processing or shipping begins, modifications and cancellations are no longer available.
• Please refer to our Modify or Cancel Order Policy for full details.

Did my order go through successfully?

• If your order was placed successfully:
• You will receive an order confirmation email.
• Payment authorization will be completed.
• If you do not receive confirmation, please check your spam folder or contact customer support.

2. Shipping & Delivery

Where do you ship?

Attatwir ships to eligible destinations supported by our delivery partners. Availability may vary based on location and carrier access.

How much does shipping cost?

Shipping Method	Cost
Standard Shipping	$6.99 (Flat Rate)

No hidden shipping or handling fees apply.

How long does delivery take?

Stage	Timeframe
Handling Time	0 – 2 business days
Transit Time	3 – 8 business days
Total Delivery Time	3 – 10 business days

What is your order cut-off time?

5:00 PM (EST), Monday through Friday. Orders placed after the cut-off time are processed on the next business day.

How do I track my order?

• You will receive a shipping confirmation email.
• A tracking number and carrier details will be included.
• Tracking updates may take 24–48 hours to appear.

3. Payments

What payment methods do you accept?

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay (if enabled)
• Buy Now, Pay Later: Available through supported providers
• Prepaid Cards: Visa, Mastercard, AMEX prepaid cards

Is my payment information secure?

Yes. Payments are processed through secure third-party gateways. Attatwir does not store full card details.

Why was my payment declined?

• Incorrect billing information
• Insufficient funds
• Card issuer restrictions

4. Returns & Refunds

What is your return policy?

• 60-day return window
• No return or restocking fees
• Items must be unused and in original condition

How long does it take to receive a refund?

Refunds are processed within 8 business days after approval and returned to the original payment method.

Do I have to pay for return shipping?

No. Attatwir does not charge return shipping or handling fees.

Can I exchange an item?

Direct exchanges are not currently offered. Please return the item for a refund and place a new order.

5. Damaged, Defective, or Incorrect Items

Contact customer support within 48 hours of delivery and provide photos of the item and packaging. We will assist promptly.

6. Account & Privacy

An account is not required to place an order. Creating one allows easier order tracking and account management.

Personal information is used only to process orders, provide support, and improve services. Please review our Privacy Policy.

7. Support & Contact

Support Hours: 8:00 AM – 7:00 PM (EST)

Support Days: Monday – Saturday

8. Policy Updates

This Help Center page may be updated periodically. Customers are encouraged to review it regularly.

Thank you for choosing Attatwir. We appreciate your trust and are committed to providing a reliable, transparent, and enjoyable shopping experience.

Official Website: attatwir.com

Email Support: support@attatwir.com

Physical Address: 8192 W VILLA RD, VILLA RICA, GA 30180, UNITED STATES

Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)